1. Key Definitions
The following key terms used in this document have the following meanings:
- Rules: This General Terms and Conditions document.
- Provider: Galazia B.V., a company operating under Curaçao law.
- Website: The platform available at the parimatch-aze.com domain.
- User: Individuals using our services.
- Account: A user account registered on the platform.
- Restricted Countries: Territories and countries where our services are not offered.
2. Registration and Acceptance Conditions
To use our platform, the following requirements must be met:
- Be 18 years or older.
- Not reside in restricted territories.
- Not be in countries where online gambling is prohibited.
- Not be an employee or relative of the company.
- Comply with the Financial Action Task Force (FATF) standards.
By creating an account, users confirm their agreement with these terms.
3. General Provisions
Our website may only be used for personal purposes and is not intended for commercial activities. Certain games and services may be subject to additional terms.
The company reserves the right to amend these rules at any time. Users will be notified of significant changes via email.
4. User Account
Each user may create only one account. Creating multiple accounts is prohibited. Account information must be accurate and up to date.
The user is responsible for ensuring account security. The company may request the following documents:
- Copy of an identity document.
- Proof of residence.
- Verification of payment methods.
- Verification via video call.
- Proof of the source of funds.
Withdrawals may be restricted until verification is completed.
5. Platform Usage
Users may use the platform solely for entertainment purposes. Gambling should never be considered a source of income.
The following restrictions apply:
- Minimum bet amount: 1 USD.
- Maximum winnings: 1,000,000 USD.
- Large winnings may be subject to additional verification.
If an account remains inactive for 12 months, a monthly administrative fee of 5 USD may be applied.
6. Deposit Transactions
Funds can only be deposited using payment methods registered in the user’s name. Third-party payment methods are not accepted.
The minimum deposit amount is indicated on the website. The company is not responsible for losses due to currency conversion.
7. Withdrawals
To prevent money laundering, withdrawals are possible only after 70% of deposits have been wagered. Withdrawals are processed only to the same payment method used for deposits.
Withdrawal transactions may take up to 30 banking days. Some payment methods may incur additional fees.
8. Refund Policy
All payments made on the platform are final and non-refunded. Exceptions include:
- Proven cases of fraud.
- Illegal activity by minors.
- Other unlawful transactions.
9. Anti-Fraud Policy
The company enforces a strict anti-fraud policy. The following activities are prohibited:
- Collusion with other users.
- Strategies to gain unfair advantages.
- Chargeback transactions with payment cards.
- Creating multiple accounts.
- Using automated software.
- Attempts to manipulate game outcomes.
If fraud is detected, the account will be blocked, and funds will be withheld.
10. Responsible Gambling
Gambling activities should be conducted solely for entertainment. Users may request the following limits:
- Deposit Limit: Maximum amount that can be deposited over a specific period.
- Loss Limit: Maximum permitted loss amount.
- Bet Limit: Maximum bet amount allowed.
- Session Limit: Maximum time that can be spent on the platform.
- Break Mode: Temporary suspension of activity for a specified period.
- Self-Exclusion: Complete blocking of account access.
All requests are processed within 24 hours.
11. Complaints
Users may submit complaints to [email protected]. Complaints are accepted within 6 months from the relevant session.
In addition to the internal complaint procedure, an independent Alternative Dispute Resolution (ADR) service is available.
12. Liability Limitations
The company is not liable for:
- Technical failures or internet connection issues.
- Software errors.
- Uninterrupted service provision.
The company’s total liability is limited to the amount of bets placed in the last 3 months or 2,000 EUR.
13. Intellectual Property
All content, software, and trademarks on the website are the property of the company. Unauthorized use is prohibited and may lead to legal consequences.
Users are not permitted to copy content using automated tools.
These rules are governed by Curaçao law, and disputes are resolved in Curaçao courts.
